I’m in the business of change. Whether that is changing hearts and minds or complex institutional systems, change is at the core of everything I do and believe. However, just like every other human brain, my brain is not immune to bias and often cues beliefs opposite to the hope for change. In this post, I share a story from a client engagement that I recall as often as necessary to remind myself that people can change, no matter how challenging they might be. The post is summed up by five takeaways and strategies, with a fun, bonus pop culture reference that involves a shark. Swish swish! Read on to understand what that means.